In a country known for its cultural cities, scenic drives and busy roads, finding a secure taxi ride in Sri Lanka is a top concern, especially for travellers. With over 35 years of trusted service, Kangaroo Cabs has built its reputation by putting passenger safety at the heart of everything it does.
Whether you’re booking an airport transfer, commuting in Colombo or heading out on a late-night ride, here’s how Kangaroo Cabs works to keep you safe every step of the way.
Driver Screening and Training
Your safety starts before the ride even begins with the driver selection process.
Kangaroo Cabs follows a thorough vetting system to ensure every driver meets strict standards:
- Full background checks, including driving history and police clearance
- Verification of identity and professional experience
- Mandatory completion of a safety and customer service training programme
- Ongoing refresher sessions to update drivers on road safety and handling emergencies
This approach helps maintain a team of skilled, trustworthy and English-speaking drivers in Sri Lanka who are prepared to manage various situations.
Real-Time Ride Tracking
Being able to track your ride in real-time adds a layer of reassurance, especially for solo travellers or those commuting at night.
With the Kangaroo Cabs mobile app:
- Passengers can monitor their trip from start to finish
- Family or friends can follow the route for your convenience and assurance
- Every trip is GPS-tracked and logged in the system
- Your location can be shared instantly in case of emergencies
Download our app to experience smarter, safer travel across Sri Lanka.
In-App SOS Emergency Button
Emergencies are rare but Kangaroo Cabs is ready if they happen. The built-in SOS feature in the app allows passengers to instantly alert both the authorities and Kangaroo Cabs’ support team.
What happens when you tap SOS:
- Your live location and trip details are sent immediately
- Alerts are dispatched to both local emergency services and Kangaroo Cabs’ operations team
- Quick response protocols are activated to assist you on the spot
This tool offers extra peace of mind, especially when you’re travelling alone or in unfamiliar areas.
Safe and Well-Maintained Vehicles
A secure ride depends on more than just the driver. Every Kangaroo Cabs vehicle is inspected regularly and must meet safety and cleanliness standards.
All vehicles in the fleet include:
- Functioning seatbelts and airbags
- Anti-lock braking systems (ABS)
- GPS tracking and emergency communication systems
- Clean, sanitised interiors
- Child seats are available upon request
We ensure vehicles are not only safe but also comfortable for passengers of all ages.
Passenger Ratings and Feedback
Kangaroo Cabs encourages every rider to leave feedback after their trip. These ratings help monitor driver behaviour and improve service across the board.
- You can report unsafe or unprofessional conduct directly in the app
- Drivers are regularly evaluated and coached based on feedback
- Action is taken promptly to address any issues
This two-way accountability helps create a culture of trust between riders and drivers.
24/7 Customer Support
Safety doesn’t stop once the trip begins. Our round-the-clock customer support team is available to help with any concerns before, during or after your ride.
- Available via app, phone or website chat
- Trained staff handle urgent and non-urgent matters quickly
- Assistance with booking issues, lost items, driver concerns and more
Need help? Our customer support is just a tap away.
What Makes Kangaroo Cabs a Safer Choice?
If you’re looking for a safe taxi in Sri Lanka, here’s why thousands trust Kangaroo Cabs:
- Drivers are background-checked and trained
- Real-time ride tracking keeps you informed
- Taxi with SOS feature provides instant support
- Vehicles are clean, modern and well-maintained
- Transparent feedback system ensures accountability
- 24/7 support is always available
Whether it’s a quick city trip or a safe airport transfer in Sri Lanka, Kangaroo Cabs takes your safety seriously.